Autonomous Collection with AI at HRC

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Autonomous Collection with AI at HighRadius

Overview

Overview
‍HighRadius is a leader in AI-driven finance solutions, helping businesses streamline their operations and boost productivity. Our cutting-edge products optimize working capital, automate processes, and reduce manual tasks.

Project Overview
‍This project was all about revamping our collections process. We aimed to modernize an outdated system, making it more efficient, user-friendly, and aligned with the latest technology standards.

Product Overview
‍Our AI-Based Collections Software transforms how collections are handled. It helps users recover receivables faster by identifying high-risk customers and predicting payment times with AI. The software also offers real-time visibility into collections metrics and collector KPIs, making the process smoother and more efficient.

Problem Statement
‍As the third UX designer at HighRadius, I’ve always aimed to keep our products fresh and trendy. This project, was my most challenging and rewarding. I needed to completely redesign a nearly decade-old product, addressing both UI and UX.

Challenges

Improve data visibility and insights
Deliver AI-based insights more effectively
Speed up the overall collections process
Enhance clarity on CTAs and add new functionality
Optimize for touch and voice interactions (Natural UX)
Rebrand with a trendy, modern look
Design a smooth, easy-to-use experience

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Client

HighRadius

Contribution

UX Research, UI Design, Prototype, Design Handoff, Developer Session

Team

1 × product designer, 2 × product manager, 4 × engineer

Year

2019

Impact

Achieved 75% faster receivables recovery through AI-driven insights.

Enhanced user satisfaction with modern UI/UX improvements.

Automated dunning processes and call management for efficiency gains.

Process

In redesigning, I started with deep user insights and critical feedback. Through user interviews and analytics, we identified flaws in our outdated interface. Research and competitive analysis validated our direction, leading to a vision for a sleek, intuitive platform powered by AI insights. Collaborative design and iterative testing refined, ensuring modern aesthetics and seamless functionality. A transformative tool driving faster recovery and higher satisfaction, with ongoing plans to innovate further in AI and user experience.

Outcome

Revolutionised User Experience: CLS 2.0 achieved a remarkable transformation from outdated to cutting-edge, enhancing user satisfaction and productivity.

AI-Powered Insights: Integrated AI-driven analytics provided actionable insights, optimizing collections strategies and accelerating receivables recovery by up to 75%.

Streamlined Operations: Automated processes like dunning and call recording streamlined operations, freeing users from manual tasks and increasing efficiency.

Improved Accessibility: Enhanced interface design and touch-optimized controls improved accessibility, catering to diverse user needs and preferences.

Positive User Feedback: Received widespread acclaim for its intuitive design and functionality, setting a new benchmark in UX excellence within the industry.